Question 1

What is Lootie?

Accepted Answer

Lootie is an exciting and fast-paced website where you can unbox insane streetwear prizes at an unbelievably low cost. Our site catalogues online mystery boxes of multiple types. Each mystery box has a set probability of containing branded merchandise from exclusive brands such as Supreme and Nike . Every time you open a new mystery box, a random spinner will determine which item you get. After you unbox your item, it’s added to your account inventory! These items are real, and you can request for them to be sent to your house at any time.

Question 2

How do I add credit to my account?

Accepted Answer

Through Lootie’s payment partners, you can add credit using virtually any payment method. We use ZEN Pay to process debit & credit card transactions - if you have a Visa or Mastercard, you can play Lootie! We also accept most major cryptocurrencies such as Bitcoin and Litecoin. Head over to the top-up page, and make your first payment.

Question 3

Can I choose my own sneaker- and clothing size?

Accepted Answer

Yes, at Lootie you will be able to choose between all sizes available on the market. After you unbox an item and want to have it shipped to your home, you will be able to select your size. Some articles may be big or small in size, and we therefore strongly recommend looking up information regarding sizing.

Question 4

How do I view the products I have unboxed?

Accepted Answer

Once you unbox a product, it’s automatically added to your account inventory (accessible via the “Inventory” tab on the website). Here, you can view all of the products you currently own. You can search for items by name, arrange them by price, sell them, or have them shipped to your home.

Question 5

How do I ship items to my home?

Accepted Answer

Click on your profile picture, and click "place order". The Order page allows you to input your address, where you can receive all of the products stored in your inventory. After this, Lootie will begin the shipping process, and your items will be at your door in no time!

Question 6

Can I create my own mystery box?

Accepted Answer

Yes, of course. On Lootie, you can design  custom mystery boxes for your friends and other players around the world to open. You can fill up your box with the options that you desire from our product listings. Best of all, you can choose to give yourself an affiliate commission of up to 3%, which you get every time someone opens your mystery box!

Question 7

Do I get rewarded for telling my friends about Lootie?

Accepted Answer

Definitely. Lootie has a competitive affiliate program which allows you to earn money if you’ve got a reach in the fashion community, or even just a few friends you’d like to share the website with. Send your referral link to your friends, and for each purchase they make, you get a commission. Click on your profile and navigate to the Affiliate section to learn more.

Question 8

How do I open a mystery box?

Accepted Answer

First, ensure that you have money in your account. Your account balance should be higher than the cost of the box you’re looking to open. After that, click on the box price, and you’ll be led to the unboxing window. Finally, click the “Unbox” button to open the box.

Question 9

How many mystery boxes can I open at once?

Accepted Answer

You can open up to 3 boxes at once. They will all open at the same time, so if you want to open multiple boxes of the same kind, this can save you a lot of time. All of the products you unbox are added collectively to your inventory after the unboxing.

Question 10

How do I see the product-information for a specific item?

Accepted Answer

Once you’re on the unboxing page for a particular box, scroll down to the bottom of the page. Here, you can see how many items are in that box as well as what they are. Hover your mouse cursor over the items to view the probability of receiving them, and click on the item to view its full description. This includes shipping information, item variants, and more.

Question 11

Do I need to pay for the item I unbox?

Accepted Answer

If you have unboxed an item, there are no further payments needed. We will ship the product to your home for free. No hidden fees.

Question 12

Is Lootie legit?

Accepted Answer

Lootie is provably fair, which means that the game odds are predetermined in a verifiable manner. Unlike most online sites where game mechanisms are opaque, Lootie uses a cryptographically verifiable system to generate all unboxings. We have an open-source game verifier where you can take a peek behind the hood in order to verify exactly what’s going on.

To learn more about the technical details governing the provably fair system, click here:
https://lootie.com/provably-fair

Question 13

Can I change my items if I want something else?

Accepted Answer

Of course you can. After you unbox a mystery box and receive your product, you can choose to sell it instantly. The value of the item will be returned to your on-site balance, which you can use to unbox new boxes until you get something you prefer. You can sell items immediately after you unbox them, or later on from your inventory page.

Question 14

What is the shipping process on Lootie?

Accepted Answer

We currently ship worldwide 🌎

We take great care in ensuring that the process of unboxing a product and having it arrive at your door is seamless. Once you request shipping for a product and after it's shipped out, you’ll receive a tracking number which you can use to see exactly where your product is in our courier’s network.

Shipping notifications are sent to your email. Make sure to check your email regularly.

Question 15

How do I track my deliveries?

Accepted Answer

Shipping updates are sent to your account email. You will be updated for every step in the shipping process.

Question 16

What is your refund/return policy?

Accepted Answer

Here at Lootie, we take great care in ensuring that all of our players are satisfied with their prizes. If any prize you receive is found to be damaged during delivery, let us know within one day and we’ll take care of it for you with a full refund or replacement after a return.

Question 17

Are clothes from this website authentic?

Accepted Answer

All clothes are 100% guaranteed to be authentic. In fact, each item of clothing comes with a Verified Authentic badge from StockX the world’s most premier streetwear distribution brand. Items are verified on both StockX’s end and Lootie’s end, going through a strict and rigorous authentication process with various steps. This includes professional material verification and stitching checks, so that every prize delivered is authentic - no exceptions.

Question 18

How do I get in touch with the team?

Accepted Answer

The best way to contact us is via email  support@lootie.com For business: partner@lootie.com

Open Mystery Boxes & Receive Shipped Real-World Items